Privacy Policy

PRIVACY POLICY – HAZEL EQUESTRIAN

This Privacy Policy describes how Hazel Equestrian Sàrl collects, uses, stores, and protects your personal data when you visit or make a purchase on www.hazelequestrian.com . It is written in accordance with Swiss law, in particular the Federal Act on Data Protection (FADP, revision 2023) and its requirements applicable in 2026.

1. Data Controller

The data controller is: Hazel Equestrian Sàrl
Address: Rue Centrale 7, 3966 Chalais, Switzerland
Contact: info@hazelequestrian.com

2. Personal data collected

When you make a purchase from our store, we collect the personal data you provide to us as part of the buying and selling process, including: first name, last name, postal address, email address, telephone number (if provided) , as well as information related to your order (products, amounts, history).

When you browse our site, we may also automatically receive certain technical information, including your IP address , as well as information about your browser, device and operating system, to ensure the proper functioning of the site, security and improvement of the user experience.

3. Purposes and legal basis of processing

We process your personal data in particular for:

process and execute your orders (payment, delivery, returns, customer service);
manage invoicing, accounting and legal obligations;
to ensure site security, prevent fraud and abuse;
improve our site, our products and our services (statistics and analyses);
to send you marketing communications (newsletter, new products), only if you have consented to it, when required.

Depending on the context, the processing is based on the performance of a contract, compliance with legal obligations, our legitimate interest (security, service improvement) and/or your consent (particularly for certain marketing communications and certain cookies).

4. Consent and withdrawal

When you provide us with your data to complete a transaction, verify a payment method, place an order, arrange a delivery, or make a return, you consent to our collecting and using that data only for those purposes.

If we ask for your data for another reason (for example, marketing communications where consent is required), we will ask for your explicit consent or give you the option to refuse.

You can withdraw your consent at any time, including for marketing communications, by contacting us at: info@hazelequestrian.com or by mail to: Hazel Equestrian Sàrl, Rue Centrale 7, 3966 Chalais, Switzerland .

5. Recipients and Disclosure

We do not sell your personal data. We may only share your data with third parties essential to the operation of our business, for example:

payment providers (e.g. card, PayPal, TWINT depending on the options offered);
carriers and logistics providers;
technical service providers (hosting, maintenance, analytics, security).

These third parties only process your data to the extent necessary to perform their services and in accordance with their own policies and obligations.

We may disclose your data if required by law, or if necessary to protect our rights, our safety, those of our customers, or in the event of a breach of our Terms and Conditions.

6. Shopify (store hosting)

Our store is hosted on Shopify. Shopify provides us with the e-commerce platform that allows us to sell our products to you. Your data may be stored through Shopify's systems (storage, databases, and applications) on secure servers.

Payment

If you make your purchase through a payment gateway, the payment data is processed by the relevant providers. Payment providers generally apply industry security standards (including PCI-DSS) for processing card data.

Data relating to your transaction is kept for the time necessary for processing and compliance with our legal and accounting obligations.

7. Transfers abroad

Some service providers (particularly technical ones) may be located outside of Switzerland. In this case, your data may be transferred abroad. Where necessary, Hazel Equestrian implements measures to ensure an adequate level of protection in accordance with Swiss law (e.g., contractual clauses and security requirements).

8. Cookies and similar technologies

We use cookies to ensure the website functions properly, improve the user experience, and compile statistics. Some cookies are essential for the website to function, while others are used for analysis and optimization.

Examples of Shopify cookies that may be used (indicative list, subject to change depending on Shopify):

_session_id : unique session identifier (session information);
_shopify_visit : visit statistics (limited duration);
_shopify_uniq : visits per unique customer (expires at midnight depending on location);
cart : cart identifier (limited persistence);
_secure_session_id : unique session identifier;
storefront_digest : access to password-protected store (if applicable).

You can configure your browser to refuse all or some cookies. However, some website features may no longer function correctly.

9. Security

We implement reasonable technical and organizational measures to protect your data against loss, unauthorized access, alteration, or disclosure. The site uses security mechanisms such as SSL/TLS encryption for data exchange.

No method of transmission over the Internet or electronic storage is 100% secure. However, we strive to apply recognized standards and continuously improve our security practices.

10. Shelf life

We retain your data only for as long as necessary for the purposes described in this Policy, and to comply with our legal obligations (including accounting and tax obligations), resolve disputes, and enforce our agreements.

11. Rights of the persons concerned

In accordance with Swiss law, you may, subject to the applicable conditions:

request access to your personal data;
request the correction of inaccurate data;
request the deletion of certain data (where legally possible);
to object to certain processing or to request its limitation (as applicable);
withdraw your consent when the processing is based on it.

To exercise your rights, contact us at: info@hazelequestrian.com .

12. Age

By using this site, you declare that you have the legal capacity to enter into a contract under Swiss law. If you are a minor, you confirm that you are acting with the authorization of your legal guardian.

13. Policy changes

We reserve the right to modify this Privacy Policy at any time. Modifications will take effect immediately upon their posting on the website. In the event of significant changes, we may notify you through appropriate means (for example, on the website or by email if necessary).

If our business undergoes a reorganization (merger, acquisition, asset transfer), your data may be transferred in this context, in compliance with applicable legal requirements.